You can enable verification settings for web forms so data subjects can authenticate their email addresses and existing accounts when accessing web forms, as well as verify the identity of data subjects during request intake.
To enable verification for web forms
On the menu, select . The Web Form Templates screen appears.
Hover over the desired web form tile to reveal and click the View button. The Web Form Customization screen appears.
Navigate to the Verification tab and enable your desired settings. For more information, see Verification Settings Screen Reference.
Click the Save to save your verification settings.
To resend email confirmation alerts
With a OneTrust 6.21 preview feature, you can resend email confirmation notifications to data subjects whose email address has yet to be verified. This option is only for requests that are held in the UNVERIFIED workflow stage.
On the menu, select . The Requests screen appears.
Click a Request ID to open the Request Details screen.
Click the Context Menu icon
in the header. The menu appears.
-
Select Resend Email Confirmation Verification. The Resend Verification Email modal appears.
Click the Send button to confirm your choice. OneTrust will resend the email confirmation to the data subject's submitted email address.
Verification Settings Screen Reference
Authentication Methods
Verification Methods
Verification Conditions
You can configure verification conditions to define criteria that determine which verification methods are applied to a request.
Note
You must enable more than one verification method to configure verification conditions.
Verification Conditions: Things to Know
All three verification methods (email, third party ID, and phone number) can be enabled at the same time, but cannot all be used on the same rule. If all three verification methods are enabled, a rule must be configured.
Rules can be added if at least one verification method is enabled.
Rules will not be processed for requests created via API. Only the default verification will be applied.