Response Templates can be leveraged as your organization's preferred method of contact when responding to request decisions in the Requests screen or crafting messages to the data subject in the Privacy Portal. You can also create unique names for response templates per language code to differentiate between available templates. This allows organizations to customize response template names for individual languages so request approvers can readily discern between template titles and their intended purpose when responding to requests. In addition, users can now select the managing organization when creating and editing response templates.
To add a new response template
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On the menu, select . The Response Templates screen appears.
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Click the Add New button. The Add New Response modal appears.
In the Response Name field, enter the name of the response template.
Choose a language for the template from the Language field list.
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Use the text editor to write and style your response template.
Tip
OneTrust recommends to use bracketed text [like this] to indicate spaces where the person using the template should enter specific information relating to the request such as the the data subject's name or the justification for the response.
Click the Add button.
To edit a response template
Note
When you edit a response template, it does not change any messages which used the original text of the template. The new template is only used going forward.
On the menu, select . The Response Templates screen appears.
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In the row for the template you want to edit, click the Context Menu icon.
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Select Edit. The Edit Response modal appears.
Edit the Language, Response Name, and Response fields as necessary,
Click the Save button.
To export a response template
On the menu, select . The Response Templates screen appears.
Use the checkboxes to select the response templates you want to export. The Export button appears in the header.
Click the Export button. A conformation modal appears.
Click the Close button. A Response Template Export notification appears in the Notifications popover.
Click the Download button. The export downloads to your device.
To import a response template
On the menu, select . The Response Templates screen appears.
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Click the Import button. The Import Response Templates modal appears.
Select an organization and configure file settings.
Click the Upload Files button to select a template to import.
Click the Import button.
To delete a response template
On the menu, select . The Response Templates screen appears with the Templates tab.
In the row for the template you want to delete, click the Context Menu icon.
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Select Delete. A confirmation dialog appears.
Caution
Deleting a response template is permanent. Once deleted, a response template cannot be retrieved by any means.
Click the Delete button.
To filter the Response Templates screen
On the menu, select . The Response Templates screen appears with the Templates tab.
Click the Filter icon 
. The Filter pane appears.
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Configure the filter as necessary.
The following columns and their associated values can be applied as filters:
Date Added
Date Modified
Last Modified By
Organization
Source
Click the Save button.
Click the Apply button.
